Phishing Resilience Score

A phishing resilience score is a single number that tells you how well your team is prepared for an attack. Instead of just looking at who clicked, it looks at the total security behavior of your organization. For a deeper breakdown of how to calculate and act on this metric, see our complete guide to phishing resilience scoring.

More Than Just Clicks

To get an accurate score, we look at several factors:

• Click Rate: How many people fell for a test?
• Reporting Rate: How many people actively reported the threat?
• Training Completion: Is your team staying up to date with their lessons?

Why Reporting is Key

Imagine two teams. Both have a 10% click rate. But Team A reports the email 50% of the time, while Team B only reports it 5% of the time.

Team A is much more resilient. Why? Because reporting an attack warns your IT team early, allowing them to block the threat before it spreads.

How to Improve Your Score

The goal isn't a perfect 100% score overnight. It's about steady improvement:

• Consistent Simulations: Keep your team's "security muscles" active. See how often to run them →
• Positive Culture: Reward reporting rather than punishing mistakes.
• Quick Learnings: Use short, 2-minute training sessions that people actually enjoy.

Related Learning

• What is human risk management?
• Phishing click rate benchmarks
• How to measure security culture as a CISO
• Phishing click rate benchmarks by industry